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Noticeboard

Public Health Alert

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS Has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

what to do if you have symptoms?

Stay at home for 7 days if you have either:

  • High temperature
  • New continuous cough

DO NOT come to the surgery, pharmacy or hospital. 

You DO NOT need to contact NHS 111 to tell them you're staying at home.

Please visit the NHS UK site to read the advice about staying at home. - https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

Use the NHS 111 ONLINE coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your symptoms get worse
  • your symptoms do not get any better after 7 days

The NHS 111 online service can be accessed by visiting:  https://111.nhs.uk/

At the moment from Monday the 16th of March the surgery will be remain open however our doors will be closed. Patients who have planned scheduled appointments will be the only patients allowed to entry to the practice, please use the door bell to indicate arrival.

We would ask all other patients who DO NOT have a scheduled appointment to NOT attend the surgery and to telephone us to allow us to triage your query.

We will continue to communicate with our patients when changes occur in these developing times.

We thank all our patients in advance for your support and patience.

Dr Mallard-Smith and Partners.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Appointments

Please be aware that appointments with the GP are 10 minutes in length. If you feel you may require a longer appointment please make the receptionist aware at booking.

Please note: If you are more than 10 minutes late for your appointment it is likely you may be asked to re-book an alternative appointment. 

During the month of March we have had in total 4 hours and  45 minutes of appointments which have not been attended!

Breakdown

  • GP appointments - 40 Minutes (This equates to 4 face to face appointments)
  • Nurse appointments - 4 hours 5 mins

Between April 2019 and March 2020 the surgery has had 60 hours of DNA'd appointments.

At a time where the demand for appointments is extremely high it is imperative if you cannot attend you appointment please notify the surgery at your earliest convenience to ensure these appointments can be offered to patients who may need them.

DNA Policy

Due to an increase in the number of wasted appointments through patients failing to attend appointments without informing the surgery, it has become necessary to implement a strict Did Not Attend Policy. If you repeatedly fail to attend appointments you may be removed from this practice list and required to find an alternative doctor. If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours' notice. We can then offer the appointment to someone else.

DNA Policy - Practice Policy

 
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