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Public Health Alert

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS Has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

what to do if you have symptoms?

Stay at home for 7 days if you have either:

  • High temperature
  • New continuous cough

DO NOT come to the surgery, pharmacy or hospital. 

You DO NOT need to contact NHS 111 to tell them you're staying at home.

Please visit the NHS UK site to read the advice about staying at home. -

Use the NHS 111 ONLINE coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your symptoms get worse
  • your symptoms do not get any better after 7 days

The NHS 111 online service can be accessed by visiting:

At the moment from Monday the 16th of March the surgery will be remain open however our doors will be closed. Patients who have planned scheduled appointments will be the only patients allowed to entry to the practice, please use the door bell to indicate arrival.

We would ask all other patients who DO NOT have a scheduled appointment to NOT attend the surgery and to telephone us to allow us to triage your query.

We will continue to communicate with our patients when changes occur in these developing times.

We thank all our patients in advance for your support and patience.

Dr Mallard-Smith and Partners.

Please use the contents page within the new patient pack to determine which forms you require to complete.

Please find below our Practice Documents available to download.

1. Adult New Patient Pack

2. Child New Patient Pack(16 years and under)

Please complete and read all forms and return to our reception team with two forms of identification in order for your registration to be processed without delay.


From January 2015 patients may choose to register at a surgery of their choice. Patients who live out with the ‘traditional’ practice boundaries will have their registration reviewed individually to assess whether it is ‘clinically reasonable’ for the patient to register or remain registered at the Practice as those patients who are out with the ‘traditional’ boundaries will cease the right to home visiting and out of hours services when the patient is unable to attend their registered practice. The practice will notify the patient of successful registration via a letter explaining fully registration type. 

In addition those patients who are deemed out of area but have been accepted as a patient can and will be reviewed periodically to ensure that the registration type is still clinically appropriate and practical for this registration arrangement. If it is professionally decided that this arrangement is no longer clinically appropriate the practice will inform the patient by letter.

For more information about registering with a General Practitioner please visit:  

You should not be refused registration or appointments because you don’t have a proof of address or personal identification at hand. It is not considered a reasonable ground to refuse registration. This also applies if you are an asylum seeker, refugee, a homeless patient or an overseas visitor, whether lawfully in the UK or not.

If you fall under one of the above mentioned patient groups, please download one of the ‘How to register with a GP’ patient leaflets below and bring it with you when you register with a GP practice. If you have problems registering with the practice, there is advice on what do to and where to go for further support.

DNA Policy

Due to an increase in the number of waster appointments through patients failing to attend appointments without informing the surgery, it has become necessary to implement a strict Did Not Attend Policy. If you repeatedly fail to attend appointments you may be removed from this practice list and required to find an alternative doctor. If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours' notice. We can then offer the appointment to someone else.

DNA Policy - Practice Policy

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website