JHS Patient Participation Group
The Patients’ Voice
Nine patients form a patients group committee. We try to collect feedback from fellow patients and represent patients’ views to the surgery. We meet roughly every 6 weeks, including four meetings with one of the GPs and the practice manager. The minutes of these meetings are placed on the surgery website (under ‘PPG News’) and a summary is put on the PPG’s noticeboard in the surgery waiting room.
So, if you’ve got any ideas about how the surgery might do something different or better, please get in touch by emailing us on email@example.com. You can also leave a note marked “for PPG” at the surgery reception. We will not pass on your name to the surgery unless you ask us to.
There are two other ways patients can get involved:
- you can join our email list of patients we contact once or twice a year for views on particular surgery issues. This includes our annual patients’ survey
- you can join our committee and take part in our discussions which cover things like the changes to surgery services, how to collect patient feedback, improving the surgery website, addressing issues raised by patients, the implications of the changing face of primary care, and surgery priorities for spending money raised by patients.
Contact us on firstname.lastname@example.org if you are interested in either.
We write articles for each edition of the surgery's quarterly newsletter and produce a short annual report listing what we have done over the past 12 months (see 'PPG News'). We worked with the surgery to produce a one-page summary of what patients can expect from the surgery and what the surgery expects from patients - see Surgery Service Levels .
Mike, Chris, Jackie, Bob,
Ann, Sue, John, Nick and Barry
Our Patient Group have worked with us to develop an article which outlines some advice about what patients can expect from the surgery and in turn what the surgery expects from our patients. We hope this information is helpful and provides useful guidance.
please see attached link: Surgery Service Levels