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Public Health Alert

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS Has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

what to do if you have symptoms?

Stay at home for 7 days if you have either:

  • High temperature
  • New continuous cough

DO NOT come to the surgery, pharmacy or hospital. 

You DO NOT need to contact NHS 111 to tell them you're staying at home.

Please visit the NHS UK site to read the advice about staying at home. -

Use the NHS 111 ONLINE coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your symptoms get worse
  • your symptoms do not get any better after 7 days

The NHS 111 online service can be accessed by visiting:

At the moment from Monday the 16th of March the surgery will be remain open however our doors will be closed. Patients who have planned scheduled appointments will be the only patients allowed to entry to the practice, please use the door bell to indicate arrival.

We would ask all other patients who DO NOT have a scheduled appointment to NOT attend the surgery and to telephone us to allow us to triage your query.

We will continue to communicate with our patients when changes occur in these developing times.

We thank all our patients in advance for your support and patience.

Dr Mallard-Smith and Partners.

Repeat Prescriptions

pill_bottleThe repeat prescription system is computerised and easy to use.

  • Tick the items required on the tear-off slip attached to your current prescription.
  • Indicate whether the prescription is to be collected from the surgery, Prestwood Chemist or posted to your home (stamped and addressed envelope required).
  • Post or bring to the Surgery (there is a repeat prescription box on the reception desk).
  • Or via our online prescription service. Please ask at reception for details.

We do not accept phone requests for repeat medication – this helps prevent mistakes.


The Prestwood Chemist is open from 09:00 to 18:00  Monday to Friday (closed 13:00 to 14:15) and 09:00 to 16:30 on Saturday.  It can be found on the High Street in Prestwood centre.

Some chemists are open in Amersham, High Wycombe and Chesham until late in the evening.  Please see local press for details of chemist opening hours.

Electronic Prescription Service

We have moved over to electronic prescribing which means that we now have the ablity to send your prescription electronically to a pharmacy of your choice. Please notifiy the Surgery of your nominated pharmacy in order for your prescription to be sent in this way.

If you would like to order prescriptions and appointments online please complete the form in the link below and bring along to the surgery with appropriate identification to allow us to process your request.

Online appointments and Prescription ordering application form.

Medication Reviews

Patients on repeat medication will have their medication reviewed at least once a year either opportunistically, during issuing of medication initiated via request by the patient or at chronic disease management annual reviews. If the GP wishes to see you regarding your medications you may be asked to see a doctor, nurse practitioner or practice nurse.

symbol error 3Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website