Patient Participation Group

John Hampden Patient Participation Group - The Patients Voice

Nine patients form a patients group committee.  We collect feedback from fellow patients and represent patients’ views to the surgery.  We also aim to support the surgery where we can, such as by finding marshals for the flu clinics and producing the document Surgery Service Levels . 

We meet roughly four times a year with one of the GPs and the practice manager.  A summary of each meeting is placed on the surgery website and also the annual report we write about our activities (see below). 

We have also collected the names and email addresses of over 500 patients who we contact very occasionally to ask for feedback.  Email us if you’d like to join the list at jhs.patients.group@nhs.net or to join our committee.   

Any patient can email us at the same address at any time if they have a general issue to raise.  But complaints about specific incidents must be made using the surgery’s complaints procedures. 

You’ll see our regular quarterly column in the surgery newsletter under our logo 

Please see link: Surgery Service Levels

Understanding PPG

Getting Your View

The group would like to contact patients on occasion by email and/or text so that they can obtain the views of the widest group of patients possible. We would like to obtain your email address and mobile phone number to do this. Please complete the Patient Contact Form to provide your consent for this.

Meet The Team

mike

Mike Etkind (chair)

Mike took over as chair in May 2016.  He was a civil servant before retiring. He sees the PPG as a way of helping the surgery get feedback from the patients it serves, being a critical friend, and as a way of supporting the surgery. 

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Alice McMurdo (secretary)

bob

Bob Cox

Bob arrived in Prestwood back in 1982.  He is a true “Geordie” born and bred on the north bank of the river Tyne and had a career in sales and marketing in the pharmaceutic industry, specialising in vaccines. 

Nil

Jackie Walker

Jackie’s been a patient at the surgery since 1995 and on the patient committee since 2011. She sustained a spinal cord injury at 17 and has been a full time wheelchair user since. She’s worked as peer support for both the Spinal Injuries Assn and the National Spinal Injuries Centre at Stoke Mandeville Hospital.   

john

John Deakin

John is a retired chartered accountant who has lived in Prestwood since 1979, when he joined JHS with his late wife, Margaret.  Since retiring he’s obtained an OU degree in History of Science, Technology and Medicine. 

Gita

Gita Kadirgamar

Gita is a retired nurse.  She registered with JHS back in 1996, followed by her children.  She is looking forward to working with all, as so many changes have occurred and will continue to as the management of our NHS undergoes vital and essential reforms.

SR

Dr Roberts - Senior Partner

The Patient Participation Group (PPG) plays an important role in supporting our practice by providing a valuable link between patients, the practice team, and the wider community. The PPG enables us to better understand patient experiences, identify areas for improvement, and help shape services that reflect the needs of our patient population.

Engagement with the PPG at both management and senior leadership level is essential to ensure the group remains effective, collaborative, and meaningful. Open communication and active participation help build trust, encourage constructive feedback, and support continuous improvement within the practice. It is important that patient voices are heard and considered within practice planning and service development.

As a minimum commitment, the Practice Manager and Senior Partner attend quarterly meetings with the Patient Participation Group to maintain regular engagement, provide updates, listen to patient feedback, and work together on areas of shared interest and improvement.

Laura Russell – Practice Manager
Dr Roberts – Senior Partner

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Laura - Practice Manager

“Meaningful patient engagement is not just about listening — it is about working together to improve services, strengthen relationships, and ensure our patients feel involved in shaping the future of their practice. Our PPG provides invaluable insight and perspective that helps us continually reflect, learn, and improve.”

Laura - Practice Manager 

a screen shot of an open laptop computer sitting on top of a table

Patient Group Annual Report 2025-26

Patient Group annual report 2025-26  -  Patient Group 2025 Survey Report with the results of the 2025 survey of patient views carried out by the patients group

The PPG would welcome comments on the report from fellow patients and any suggestions for activities the PPG should undertake in future.

Patient Group Annual Report 2024-25

Patient Group annual report 2024-25  Report of PPG activities 2024-25.docx

The PPG would welcome comments on the report from fellow patients and any suggestions for activities the PPG should undertake in future.

Patient Group 2024 Survey

You can see the results of the 2024 survey of patients views carried out by the patients group below. 

Report

Patient Group Annual Report 2023-24

Patient Group annual report 2023-24 Report of PPG activities 2023-24.docx

Patient Group 2023 Survey

You can see the results of the 2023 survey of patient views carried out by the patients group below. 

Report

Patient Group Report 2021-23

Report of Patient Group activiities 2021-23 - Report of PPG activities 2021-23.docx

Patient Group 2022 Survey

You can see the results of the 2022 survey of patient views carried out by the patients group below. The survey asked what patients think the surgery does well and what it might improve, and how much patients use the surgery website. 

Report

 

Page last reviewed: 19 May 2026
Page created: 26 October 2022