Latest News

Surgery Update April 2024

  • NEW - See below information RE Zero Tolerance and Behaviour. 
  • NEW - THE PRACTICE IS NO LONGER ACCEPTING PRESCRIPTION REQUESTS OVER THE TELEPHONE DUE TO PATIENT SAFETY ISSUES, UNLESS YOU ARE KNOWN TO US AS HOUSEBOUND. PLEASE SIGN UP TO THE NHS APP / ONLINE SERVICES ACCESS TO ORDER PRESCRIPTIONS AT YOUR LESUIRE. FOR THOSE UNDER 18 PLEASE EMAIL YOUR REQUEST DIRECTLY TO THE PRACTICE - JOHNHAMPDENSURGERY@NHS.NET 
  • NEW-  Compassionate cafe starting at Gt Missenden library every last Wednesday in the month (10-11.30) for anyone affected by any type of loss.  Trained volunteers will be there.  See renniegrovepeace.org/our-care-and-support., or call 01923 330330, or email compassion@renniegrovepeace.org
  • NEW - Please click the link to read our latest Carers Report for 2023. Carers Report 2023.pdf
  • NEW Visit your local pharmacy for help with seven minor conditions which used to require a GP appointment. Pharmacists have been backed by Government and the NHS to provide a new ‘Pharmacy First’ service, see video below / poster below. This new service will support patients access minor illness support without the need to speak to the GP. Find the service at a pharmacy near you: https://bit.ly/3vPV09F.
  • NEW - We are pleased to annouce that a new 'talking cafe' will be running from The Pantry at 51 on Prestwood High Street, supported by our Social Prescribing team. This will run every 3rd Wednesday of the month and first session will be on the 21st of February. 
  • NEW - Please see below information on signing up to NHS app and a guide video on how to do this.
  • NEW - Download the latest NHS App update.
    • The NHS App has been redesigned to make it simpler and easier to access NHS services.Some items have moved within the App, but all the health services you need are still available. Your settings will remain the same before and after the update too. The new, user-friendly version of the NHS App will start to be available from December 11th, making it easier to:
    • order repeat prescriptions 
    • book appointments 
    • access 111 Online
    • view your GP record
    • and much more…
    • Need some help using the NHS App? Use the in-app Help feature or visit nhs.uk/nhs-app for guidance.
  • NEW - Please DO NOT EMAIL MEDICAL QUERIES / INFORMATION TO THE PRACTICE. The email address should only be used to communicate prescription requests to the practice and where instructed to send something approved by a member of our team. If you have a medical enquiry or wanting to share information with us please contact the practice by phone on 01494 890900 and our team will support how this can be done in line with practice procedures. By emailing you risk your enquiry not being responded to - thank you in advance.  

Zero Tolerance January 2024

Policy Reminder for Patient Behaviour

Dear Valued Patients,

We hope this message finds you well. We'd like to take a moment to remind everyone of our practice's zero-tolerance policy regarding inappropriate or disrespectful behaviour towards our staff.

We have recently noted an increase in unfortunate incidents where dissatisfaction has been directed towards our receptionists. We understand that health matters can often evoke strong emotions, but it is crucial to remember that our receptionists and staff are here to assist you. They follow the protocols and guidelines set by our partners and medical team, and their main goal is to ensure your experience with us is as smooth and positive as possible.

We kindly ask for your understanding and respect when interacting with our team members. It is essential to maintain a safe and comfortable environment for all parties involved - patients, doctors, and administrative staff. Negative behaviour will not be tolerated, and continued instances may result in re-evaluation of the provided services.

We appreciate your patience and cooperation in maintaining a respectful and courteous atmosphere within our practice.

Thank you for your understanding,

John Hampden Management Team

Pharmacy First Service

Pharmacy First

prescription

Using a Pharmacy for Minor Illness Jan 2023

Using a pharmacy for minor illnesses (Jan 2023)

NHS England research shows 9 in 10 patients patients who used a pharmacy for advice about medicines, a health problem or injury, or what health service they should use, say they received good advice.  https://www.ipsos.com/en-uk/public-perceptions-community-pharmacy