• 🆕 WE ARE NOW BOOKING FLU AND COVID VACCINES PLEASE CONTACT THE SURGERY TO ARRANGE AN APPOINTMENT
• Seasonal Flu Vaccinations 
  • We ARE NOW BOOKING  flu vaccinations at the surgery. Clinics will run from the 1st of October in line with the restrictations placed by NHS ENGLAND. These will be available by appointment only. 
  • To ensure you receive all appropriate vaccinations – including Shingles and Pneumococcal (where eligible) – we strongly encourage patients to book directly with the surgery. Our clinical team can review your records and offer additional immunisations during your visit, which pharmacy teams are not able to provide.
  • While we appreciate the important role of local pharmacies, booking at the surgery helps support your GP practice in continuing to provide essential services to the community.
  • BOOKINGS ARE NOW OPEN. Once booked, we kindly ask patients to attend their appointment as your vaccine will be pre-allocated. - Thank you for your continued support, Dr Roberts, Dr Stanbrook and Dr Waddington
• 🆕 You can now self refer to local maternity services without seeing a GP first. You can find the online form and more information here
• 🆕 Need support accessing the NHSApp, please visit: new step-by-step guide from the NHS.
• 🆕 From 1 July 2025 in England, eligible people aged 25–49 testing HPV-negative will shift to five-yearly screenings rather than three‑yearly. Those with HPV-positive results or previous HPV history will maintain more frequent monitoring. The NHS is also preparing to launch self-sampling kits to improve access and participation in the programme. Invites will also now initiate within the NHS app / Online services where patients are enabled. If you are not enabled for online services and would like to be please speak to a member of our reception team. 

• 🆕 Healthy Homes on Prescription – Now Available via Joy App

  We’re pleased to share that the Healthy Homes on Prescription scheme is now more accessible than ever, with referrals now possible through the GP practice. 

  This scheme, led by Environmental Health, supports residents whose living conditions may be affecting their health. While the grants are typically aimed at homeowners, referrals are warmly welcomed for tenants in private or social housing, too. In these cases, the team can act as facilitators – helping to escalate necessary repairs or home improvements that could improve safety and wellbeing.

  An example of this in action involved a local PCN in Aylesbury, where a patient was living in a home severely affected by mould due to a water leak. With the help of Environmental Health, the Housing Association was prompted to act more swiftly than they initially had, securing a much healthier environment for the resident.

  The scheme can also assist with energy efficiency measures, adaptations, and referrals to funding sources such as:

  • Better Housing Better Health (BHBH)

  • Energy Doctor

  • Grants and Adaptations services

  The Better Housing Better Health service is especially helpful for patients facing high energy bills and cost-of-living pressures. They provide referrals and excellent signposting to wider support options.

  To find out more or to refer a patient, please visit https://www.bhbh.org.uk or contact your surgery team.

  If you feel your home may be contributing to health problems – or you're concerned about a patient’s housing – please don’t hesitate to ask us for help.

• 🆕 Due to high demand and funding challenges, local NHS services for Attention deficit hyperactivity disorder (ADHD) are limited. Here's what you need to know about the options available for adults and children.  assets.practice365.co.uk/wp-content/uploads/sites/623/2025/01/Mid-Chiltern-PCN-ADHD-Policy-for-website-V4.pdf
• 🆕 IMPORTANT PATIENT NOTICE - Please see link regarding clarification around Mounjaro Prescribing at Practice Level Mounjaro.png.pdf
• 🆕 The Practice no longer accepts prescription requests of the phone due to safety issues, unless you are known to us as housebound.  Please sign up to the NHSApp/online services to order prescriptions at your leisure.  Under 18s should email their requests direct to the practice johnhampdensurgery@nhs.net
• Please DO NOT EMAIL MEDICAL QUERIES / INFORMATION TO THE PRACTICE. The email address should only be used to communicate prescription requests to the practice and where instructed to send something approved by a member of our team. If you have a medical enquiry or wanting to share information with us please contact the practice by phone on 01494 890900 and our team will support how this can be done in line with practice procedures. By emailing you risk your enquiry not being responded to - thank you in advance.  

How the system works
Every triage form is reviewed by one of the clinical team members. They use their clinical judgement to decide whether the matter is likely to be urgent or not. For example, symptoms like fever and significant pain may prompt a rapid response from a GP to assess the need for immediate care. Conversely, concerns regarding ongoing issues, such as weight management or mobility, may be considered routine and it might be that a receptionist will phone to arrange a non-urgent appointment, or a GP call at your convenience, or say that the doctor advises getting help from a different healthcare professional. Please be reassured that the clinician has reviewed the request fully and made the best decision on reviewing the concerns that have been raised within the triage request.

Routine matters
If the GP assesses your request as routine, you may be offered a routine appointment. Please note the GP is fully aware of the current waiting times for routine appointments when making this decision and has carefully considered this when reviewing your triage request. A receptionist may then contact you to schedule a suitable appointment or arrange a call-back at your convenience or advise if another healthcare professional could better assist you. You may also receive a self-booking link to book a routine appointment yourself.

Urgent Matter(s) The GPs only have limited time slots available daily to offer where patients need a more urgent appointment regarding the condition they have contacted us about. They must fit triaging and additional appointment offering in together with their daily face-to-face consultations, looking at test results, undertaking prescriptions and many other daily responsibilities.

If you have indicated preferred availability, we will always try where possible to accommodate this. However, due to limited on-the-day availability and the need to prioritise clinical urgency, we cannot guarantee this will be possible. We kindly request flexibility from patients, as we will do our best to meet preferences but must balance this against overall clinical demand.

We know that patients also have busy lives, but if you have an urgent condition and the GP has decided you need to be seen / spoken to on the same day, we cannot unfortunately offer you a choice of times. For the sake of your health, we ask that you fit in with our availability and change any plans you have if necessary. We know this may be inconvenient to you, but, with increasing patient demand, the doctors must work to their timetable if they are to help everyone who needs their attention.

Our Multidisciplinary Team
We are proud to work with a wide multidisciplinary team that includes practice nursing staff, paramedics, advanced nurse practitioners, pharmacists, and mental health practitioners. If, following review, a GP instructs that your appointment is with one of these skilled colleagues, please be assured this decision has been made with full clinical judgement and understanding of your request. These clinicians are highly trained in their fields, and your care remains under the guidance and oversight of the GP team.

Patient Conduct
We kindly ask that all patients are led by the clinical instructions given. Our staff are here to help and support you, and we respectfully request that all communication with our team remains courteous. Our staff should not be subjected to aggressive behaviour, whether overt or passive, during follow-up communication. We thank you for your cooperation and understanding.

Thank you for your attention to this matter.

John Hampden Partners
in collaboration with our Patient Group

Policy Reminder for Patient Behaviour

Dear Valued Patients,

We hope this message finds you well. We'd like to take a moment to remind everyone of our practice's zero-tolerance policy regarding inappropriate or disrespectful behaviour towards our staff.

We have recently noted an increase in unfortunate incidents where dissatisfaction has been directed towards our receptionists. We understand that health matters can often evoke strong emotions, but it is crucial to remember that our receptionists and staff are here to assist you. They follow the protocols and guidelines set by our partners and medical team, and their main goal is to ensure your experience with us is as smooth and positive as possible.

We kindly ask for your understanding and respect when interacting with our team members. It is essential to maintain a safe and comfortable environment for all parties involved - patients, doctors, and administrative staff. Negative behaviour will not be tolerated, and continued instances may result in re-evaluation of the provided services.

We appreciate your patience and cooperation in maintaining a respectful and courteous atmosphere within our practice.

Thank you for your understanding,

John Hampden Management Team