We are now offering all patients an option of support in getting set up and using online apps. AskFirst and the NHS App allow you to complete tasks online without having to ring the surgery, like booking some appointments, looking at your medical record and test results, and requesting prescriptions.

By using the digital assistant, you will be able to access step by step guides on how to download and/or use functionalities within our online apps.

If you are 16 or over, you can now, order prescriptions, view parts of your medical record, message your GP, and more, using the NHS App.  In future, you may again be able to book appointments online (this service is currently disabled by NHS England). 

How to do it 

To begin, download the NHS App. 

When you first open it you will need to register.  The process is described on the NHS Digital website https://digital.nhs.uk/services/nhs-login/nhs-login-for-partners-and-developers/how-nhs-login-works and in a YouTube video https://youtu.be/6FFjGUW6s7E, also please see video below.  

• The easiest way to register the is to simply log onto your mobile device app store and download the 'NHS APP'. You can also visit -  www.nhs.uk/nhsapp for more information.The set up is straight forward and does not require input from the practice as long as you know your Name, DOB and NHS Number.

  However, If you are having difficulty, contact the surgery and the practice manager will help you.

• You can 

  • see your summary medical record 
  • order repeat prescriptions 
  • change your nominated pharmacy 
  • view and manage your hospital appointments, including referrals 
  • send very short messages to your GP and receive messages from the surgery 
  • check your symptoms 
  • find trusted NHS information on hundreds of conditions and treatments and get instant advice  
  • manage your organ donation decision 
  • choose if data from your health records is shared for research and planning   

  There’s more about the app at   www.nhs.uk/nhsapp   and there’s also an Easy Read leaflet online file:///C:/Users/mpetk/Downloads/nhs-app-a4-leaflet-to-be-folded.pdf .  Our My Choices Leaflet suggests things to think about when deciding whether to sign up to use any sort of online access app. 

  Advantages of NHS App compared with Patient Access 
  • it’s a one-stop shop, including the NHS symptom checker and links to NHS111 online 
  • the laptop and desktop version has various disability access tools https://www.nhs.uk/nhs-services/online-services/nhs-app/nhs-app-legal-and-cookies/nhs-app-accessibility-statement/ 
  • its simpler processes save the surgery on average 3 hours’ staff time a week 
  • no need to visit the practice to collect forms, show ID and submit a paper application 
  • you account is activated normally within two hours 

• Our My Choices Leaflet (below) suggests things to think about when deciding whether to sign up to use any sort of online access app, providing information about the online service responsibilities. 

  My Choices Leaflet

AskFirst is a simple online and mobile solution that provides improved access to local NHS services. Ask NHS is aligned with the GP Forward View online consultation requirements and is available on DPS. AskFirst is provided in partnership with the NHS.

If you are aged 18-24, please download the app from your device app store if you need support with NHS Services.