Our Services

You and Your General Practice

You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found by visiting: NHS England » You and your general practice.

Information in the “You and Your General Practice” document is provided and directed centrally and is subject to national
review. The practice is taking steps to deliver your GP care in line with it, subject to available staffing, equipment, software
and other physical, legal, contractual and safety constraints, as well as central factors and resources outside the control
or gift of the practice.”

Additional Support  

If our daily triage via Accurx has reached capacity, patients may also use the AskFirst app.

AskFirst is a simple online and mobile solution that improves access to local NHS services and is provided in partnership with the NHS.

Patients aged 18–24 are encouraged to download the app from their device’s app store to access NHS support when needed.

ACCRX

Online Consultations - ACCURX

Online Services via ACCURX

Our practice’s preferred route for online consultations is through Accurx.

Accurx is an approved online solution designed to improve access to local NHS services. It is fully aligned with the GP Forward View requirements for online consultations in primary care.

👉 For more information, please see: ACCURX Introduction and FAQs.pdf FAQs Patient Triage Model 

To submit an online request, please use the link below.

Submit Request
Submit Request
ask first

Ask First

Our practice supports patients in using the AskFirst app to help manage and direct their health needs quickly and easily.

 This app is designed to complement our existing processes. You should continue to use our daily triage route via Accurx, but when that route has reached capacity, AskFirst can provide an additional, convenient way to get the help you need.

If you are aged 18–24, we encourage you to download the AskFirst app for by visiting: 

AskFirst 

How AskFirst Helps You

  • Get faster access to NHS services online or via your mobile device.

  • Be directed to the right care at the right time.

  • Manage your health needs conveniently, even when our daily triage route has reached capacity.

More information can be found here:  AskFirst - Sensely

Symptom Checker 111

NHS 111 Symptoms Checker

Check your symptoms and get trusted advice, fast. NHS 111 online asks you simple questions and directs you to the right care—self-care at home, a pharmacist, urgent treatment, your GP, or A&E. It won’t give a diagnosis, but it will tell you what to do next. 111.nhs.uk

When to use it

  • If you need medical help now and aren’t sure what to do.

  • If your GP is closed or you can’t get through on the phone.

  • Use for most common symptoms and minor illnesses. (It covers ~120 topics.) 

Emergency? Call 999 immediately. Don’t use 111 online for life-threatening symptoms (e.g., severe chest pain, signs of stroke, heavy bleeding, severe breathing difficulty). See emergency guidance on NHS.UK. 111.nhs.uk

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ADHD POLICY MID CHILTERN PCN

Due to high demand and funding challenges, local NHS services for Attention deficit hyperactivity disorder (ADHD) are limited. Here's what you need to know about the options available for adults and children. 

Mid-Chiltern-PCN-ADHD-Policy

Page last reviewed: 29 September 2025
Page created: 26 October 2022